AmanLink Helpdesk is software re-imagined. Our customers use our software to provide support to their customers. But what is help desk software? It is a software suite that enables customer support or support desk agents to receive, process, and respond to service requests. AmanLink builds on this definition of help desk software by creating a powerful ticket-management platform that allows you to centralize all your customer conversations. You can quickly and easily increase productivity by automating business rules via triggers and automations, and by creating predetermined responses (known as “ macros” ) to frequently asked questions. Customers appreciate having a single point of contact to get help for their issues. AmanLink enables conversations via web, email, SMS AmanLink centralizes all communication so nothing gets ignored